Last updated: 30 July 2026
ReTech Resource Pte Ltd (“ReTech Resource”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, protect and retain personal data when you visit our website, submit an online form, request a quotation or collection, communicate with us, or use our services.
This Privacy Policy should be read together with any specific consent statement or notice provided when personal data is collected. Where a specific notice applies to a particular collection, that notice will supplement this Privacy Policy.
Scope and Meaning of Personal Data
This Privacy Policy applies to website visitors, customers, prospective customers, suppliers, business partners, service providers, and representatives of organisations who interact with ReTech Resource. “Personal data” means information about an individual who can be identified from that information, or from that information together with other information to which we have or are likely to have access.
Personal Data We May Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity and contact details: name, company or organisation, job title, email address, telephone number, postal address, pickup address or service location.
Enquiry and service details: type of enquiry, requested service, categories and estimated quantities of e-waste or IT assets, preferred collection date, site-access information, photographs or documents you voluntarily provide, and message details.
Business and operational records: quotations, service communications, collection records, invoices, recycling reports, certificates, feedback, complaints, and other records connected with our services.
Website and technical data: Internet Protocol (IP) address, browser and device information, operating system, referring pages, pages viewed, date and time of access, cookie identifiers, form-submission metadata, and information used for website security, troubleshooting or spam prevention.
Third-party channel information: your profile name, contact details and communications when you contact us through platforms such as Facebook, LinkedIn, WhatsApp, WeChat or other messaging and social-media services.
Other information: any other personal data you choose to provide to us, or that is reasonably necessary for us to respond to your request or provide a service.
Please avoid sending sensitive or unnecessary personal data unless we specifically request it and it is appropriate for the relevant purpose.
How We Collect Personal Data
We may collect personal data:
Directly from you: through website forms, email, telephone calls, meetings, quotations, collection requests, service documents, social-media or messaging platforms, and other communications.
Automatically through the website: through cookies, server logs, security tools, analytics technologies and similar mechanisms.
From other parties: for example, from your employer or organisation, authorised representatives, referral or logistics partners, professional advisers, service providers, or publicly available sources, where permitted by law and relevant to the purpose.
Our website may use essential cookies and similar technologies for website functionality, security, spam prevention and performance. You may manage or block cookies through your browser settings, although doing so may affect certain website functions..
How We Use Personal Data
We may collect, use and disclose personal data for purposes including:
Enquiries and quotations: responding to questions, assessing service requirements, arranging site visits, and preparing quotations or proposals.
Collection and service delivery: scheduling pickups, confirming service locations, coordinating access and logistics, providing recycling, data-destruction, IT asset disposition or resource-recovery services, and communicating service updates.
Records and documentation: preparing collection records, invoices, reports, recycling certificates, data-destruction records, ESG or compliance documentation, and maintaining appropriate business records.
Customer and partner management: managing customer, supplier and business-partner relationships, verifying instructions, handling feedback, complaints or disputes, and providing support.
Website operation and improvement: operating, securing, maintaining, troubleshooting and improving the website, understanding general website usage, preventing misuse and detecting spam or security threats.
Business administration and risk management: internal administration, accounting, audits, insurance, quality control, safety, fraud prevention, legal claims and business-continuity purposes.
Legal and regulatory compliance: complying with applicable laws, licence conditions, regulatory requirements, lawful requests, court orders and obligations to public authorities.
Communications and marketing: sending service-related communications and, where you have consented or where otherwise permitted by law, information about our services. You may opt out of marketing communications at any time.
We will not use personal data for a materially different purpose without providing an appropriate notice and obtaining consent where required.
Consent and Withdrawal of Consent
When you voluntarily provide personal data to us for a stated purpose, you consent to our collection, use and disclosure of that data for that purpose and for related purposes that a reasonable person would consider appropriate in the circumstances. You may withdraw your consent by contacting our Data Protection Officer. Please give reasonable notice and identify the data and purposes concerned.
We will explain any likely consequences of withdrawal. Withdrawal does not affect collection, use or disclosure that occurred before the withdrawal, and we may continue to retain or process personal data where required or permitted by law, or where it remains necessary for legal or business purposes.
Disclosure of Personal Data
We do not sell or rent personal data. We may disclose personal data only where reasonably necessary for the purposes described in this Privacy Policy, including to:
Our personnel: employees, officers, authorised contractors and service teams who need the information to perform their duties.
Operational partners: collection, logistics, transport, recycling, processing, data-destruction or other service partners involved in fulfilling your request.
Technology providers: website hosting, cloud storage, email, form-processing, analytics, cybersecurity, backup and other IT service providers.
Professional advisers: lawyers, accountants, auditors, insurers, consultants and other advisers where relevant.
Authorities and legal recipients: government agencies, regulators, law-enforcement bodies, courts or other persons where disclosure is required or permitted by law, or necessary to protect rights, safety or property.
Business-transfer recipients: a prospective buyer, investor or successor in connection with a merger, restructuring, financing, sale or transfer of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.
Where appropriate, we require service providers and partners to process personal data only for authorised purposes and to apply reasonable safeguards.
We do not ordinarily transfer personal data outside Singapore. If an overseas transfer becomes necessary, we will take reasonable steps to ensure that the personal data receives a standard of protection comparable to that required under Singapore law.
Accuracy of Personal Data
We take reasonable steps to ensure that personal data is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation. Please provide accurate information and inform us promptly if your personal data changes or requires correction.
Protection of Personal Data
We take reasonable administrative, technical and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks. Measures may include access controls, secure storage, system security, backups, staff awareness, confidentiality requirements and limiting access to persons who need the data for legitimate purposes.
No website, transmission method or storage system can be guaranteed to be completely secure. If a data breach occurs, we will assess it and make notifications to the Personal Data Protection Commission and affected individuals where required by applicable law.
Retention of Personal Data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, support ongoing services and business relationships, resolve disputes, maintain appropriate records, and meet legal, regulatory, accounting, insurance or operational requirements. Retention periods may differ depending on the nature of the data and the relevant purpose.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to technical and legal limitations.
Access, Correction and Privacy Requests
Subject to applicable law and relevant exceptions, you may contact us to:
Request access: ask for access to personal data that we hold about you and information about how it has been used or disclosed.
Request correction: ask us to correct an error or omission in your personal data.
Withdraw consent: withdraw consent for specified collection, use or disclosure of your personal data with reasonable notice.
Raise a concern or complaint: ask a question about this Privacy Policy or tell us about a concern regarding our handling of personal data. We may ask for information to verify your identity and authority before processing a request. We may charge a reasonable administrative fee for an access request where permitted by law and will inform you of the fee in advance. We may refuse or limit a request where an exception applies, and will explain the reason where appropriate.
Third-Party Links, Embedded Content and Social Media
Our website may contain links to, or embedded content from, third-party websites and services, such as maps, videos, images, social-media pages or messaging platforms. Embedded content may behave as though you visited the third party directly and may allow that party to collect data, use cookies or monitor your interaction in accordance with its own privacy policy.
We do not control and are not responsible for the privacy, security or content practices of third-party websites or platforms. Please review their privacy notices before providing personal data. Communications sent through a third-party platform may also be processed by that platform provider.
Children’s Personal Data
Our website and services are not directed specifically at children. We do not knowingly seek to collect personal data from children through the website. If you believe that a child has provided personal data to us without appropriate authorisation, please contact our Data Protection Officer so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices or legal requirements. The updated version will be published on our website with a revised “Last updated” date. Material changes may also be communicated through an appropriate notice where necessary.
Contact Us
For questions, requests, withdrawals of consent or complaints concerning personal data, please contact:
ReTech Resource Pte Ltd
Email: info@retech.sg